By implementing the Salesforce CRM platform, the management of the retirement process is significantly improved. Specifically, this leads to enhanced efficiency, reducing the effort and time required for tasks. Additionally, the frequency of errors decreases, allowing for the provision of more reliable services. Moreover, communication both within and outside the team is improved, facilitating smoother information sharing, enabling all stakeholders to quickly access the information they need. These elements combine to reduce overall costs and promote operational efficiency. Thus, leveraging Salesforce allows the retirement process to proceed more effectively and smoothly.